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Our Terms & Conditions, Explained Clearly

When you open an account with bosdomino, you're entering a clear agreement with us about how your account works, how we handle your money, what our games rules…

Account rulesPayment & withdrawal termsGame access & eligibilityData and securitySupport and disputes
Explore the Lobby Read FAQ
bosdomino Our Terms & Conditions, Explained Clearly
REACH US

How to Contact Us About Terms Questions

Live Chat Open the chat widget in the bottom-right corner of your account lobby or browser. Our support team responds to policy and terms questions during operating hours. Check your account notification panel for response status.
Email Support Send terms clarifications, account disputes or data requests to our support mailbox. Include your account username and a description of the issue. We aim to reply within one business day with a clear explanation.
Account Settings Review and download your full Terms & Conditions acceptance record and any account agreements from the Security or Profile section of your account dashboard. Update contact details there to ensure support reaches you.
SECURITY & DATA HANDLING

How We Protect Your Account and Information

Account Verification

When you open your account, we collect your identity details and verify them against records. Every withdrawal request triggers a re-check of your identity to prevent fraud. This step protects both your account and our payment partners' systems.

Payment Security

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your payment credentials; each deposit is routed through our payment partner's secure gateway. Withdrawal confirmations are sent to your registered phone number.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us understand which games you browse so we can surface relevant titles. You can manage cookie settings in your browser or request details from support.

Data Retention

We keep account records, transaction history and communication logs for seven years to comply with Indonesian financial oversight rules. If you close your account, your data remains stored but your login access is deactivated. You can request a data copy from support.

Account Closure

You can request account closure anytime via the Settings menu or by contacting support. Once closed, you cannot reopen the same account; you'd need to create a new one. Any pending balance is returned to your registered payment method within three business days.

Policy Changes

If we update our Terms & Conditions, we'll notify you via email and in-account messaging at least 14 days before the change takes effect. Continuing to play after the notification date means you accept the new terms. You can always review the full updated policy here.

Frequently Asked About Our Terms

If your account violates our Terms — for example, using someone else's identity, attempting fraud, or abusing a payment method — we'll freeze your account and deny any pending withdrawal. We'll notify you of the violation and the reason. Serious breaches may result in permanent account closure and referral to relevant authorities.

Yes. If a deposit via DANA, OVO, GoPay or QRIS didn't reach your account, or a withdrawal was declined, contact support with your transaction ID and screenshot. We investigate disputes within two business days. Most deposit failures are reversed automatically by our payment partner within 24 hours.

You're allowed one active account per person. Opening multiple accounts under the same identity or different identities to circumvent our terms will result in closure of all linked accounts and forfeiture of any balance. We use device fingerprinting and identity verification to detect duplicates.

You do not own any games, accounts or virtual currency. When you play, you're accessing our licensed game library on a limited, non-transferable basis. Your account and all activity on it are bosdomino's property. This applies to all game types, including slots, live tables and sportsbook markets.

We retain all account data, transaction records and communications for seven years after closure to comply with Indonesian financial law. After seven years, personal data is anonymised or deleted, but transaction records may be kept longer for audit purposes. You can request a full data export before closure.

Contact support immediately with details of the unauthorized activity. We'll freeze your account, investigate the login history, and reverse any fraudulent transactions where possible. You'll need to verify your identity and create a new password. File any potential crime report with local authorities and share the reference number with us.

No. We notify you of any material changes to our Terms at least 14 days in advance via email and in-account messaging. You can review the updated policy and choose to close your account if you disagree. Continuing to play after the notice period means you accept the new terms.

Related Pages

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